Accounts Receivable (AR) calling is a vital aspect of healthcare revenue cycle management, focusing on the follow-up and resolution of unpaid or underpaid claims. AR calling involves contacting insurance companies, patients, or other payers to resolve outstanding balances, ensuring timely payment of claims. At Thirive Technologies, our AR calling services are designed to reduce the aging of receivables, improve collection rates, and ensure that healthcare providers receive the payments they are owed. Our dedicated team of specialists works diligently to recover overdue payments by identifying the root cause of delays, correcting any issues, and maintaining consistent communication with payers.
In cases where payments are due directly from patients (self-pay balances, co-pays, co-insurances, or deductibles), we also handle patient AR follow-up. Our team contacts patients to remind them of their outstanding balances, answer any questions they may have, and facilitate payment arrangements.
Our AR calling team contacts the payer to inquire about the status of the claim. We ask specific questions about the reason for the delay or underpayment and gather all necessary information to resolve the issue.
The primary goal of our AR calling services is to improve the cash flow of healthcare providers by ensuring that outstanding claims are resolved as quickly as possible. By consistently following up on unpaid claims and addressing any issues that arise, we help providers recover their revenue and maintain a healthy financial position.
We provide the provider with regular reports on the status of claims, including those that have been resolved and those that require further follow-up. These reports help providers monitor their accounts receivable and make informed decisions about their revenue cycle.
